Warranty POLICy

Bath & Tile (NZ) Ltd Offers:

  • 5 Years warranty against fading, cracking or crazing of vitreous china (on manufacturer's workmanship).
  • 5 Years warranty on all vanity spare parts.
  • 5 Years warranty for all the tap ware materials excluding fragile materials such as O-rings, washers, and the like.
  • 5 Years warranty on all ceramic disc cartridges.
  • 5 Years warranty on all accessories.
  • 1 Year warranty on all toilet seats.
  • 2 Year warranty on heated rails.
  • 5 Years warranty on glass shower spare parts such as hinges, rollers, handles. 
  • Spontaneous Breakage of Toughened Glass:

    Warranty does not apply to spontaneous breakage of toughened safety glass and Bath & Tile will not be liable for any direct, incidental or consequential damages, injuries or death resulting from such breakages. Bath & Tile accepts no responsibility for failures ensuing from accident, improper use, modification or alteration, defective building construction or design, improper assembly or installation which does not conform to normal industry procedures, exposure to adverse environmental conditions including but not limiting to chemical fumes or gases, alkalis, acids, corrosive cleaning products or sharp objects. Any sealant, adhesives, tapes or fixing material used in installation should be compatible with relevant NZ Building Standards.

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    1 Year warranty on mirrors subject to the conditions that the mirror is not exposed to chemical fumes or gases other than those present in normal atmosphere, nor exposed to prolonged exposure to water or moisture, which may cause staining. Any sealant, adhesives, tapes or fixing material used in installation should be compatible with the backing paint of the mirror.
  • 1 Year warranty on all spas (electronics and pump).
  • 10 Years warranty for tiles.
    - There may be variation in shade and size between the batches due to the manufacturing process, which is not considered a defect.
    - It is the customers’ responsibility to check tiles prior to installation.  If mixing tiles, compatibility should be confirmed prior to purchase.
    - We recommend retaining additional tiles to allow for wastage and repairs, as the same batch may not be available at a future date.
  • We also provide free replacement/replacement part (nearest equivalent) in case the product fails under warranty period. However, the cost of labour is excluded.
  • Product warranty is not valid if product is misused or affected by local conditions such as undesirable cleaning. Installation guide needs to be adhered to in order to be eligible to claim warranty.
  • Warranty is transferable i.e. it does not alter with the change of ownership as long as the proof of purchase is provided.
  • Please ensure that all products purchased from Bath & Tile are inspected before installation. Should any defects be found, do not install. Return the product to the point of purchase for a replacement. Installation of any product constitutes acceptance of goods and if a faulty product is installed, Bath & Tile will not accept any liability for the cost of the labour to remove or install any replacement product.
  • For warranty to be valid, it is essential that all products purchased from Bath & Tile be installed only by a professional and in accordance with the manufacturer’s direction & guidelines and all relevant New Zealand building standards. We will not accept responsibility for product failure caused by non-observance of any such directions, guidelines and standards.
  • While we may provide assistance and advice in the selection of any product, it is the customer's responsibility to ensure the products are suitable for the purpose they are using it for and comply with relevant regulations and requirements.
  • Bath & Tile will not accept any responsibility for the works of any tradesperson for installation of any product, whether or not we may have recommended them to you.